Refund policy

Return & Exchange Policy

We want every gift to delight — but we understand that sometimes things go wrong. Here’s how we handle returns and exchanges:

Standard Policy (Applies to Most Products)

Many of our products are made to order using print-on-demand partners like Quadra and Printify. For these items, we cannot accept returns or exchanges unless:

• The item arrives damaged

• The item is defective

• The item received is not what you ordered

If you experience any of the above, please contact us within 7 days of delivery with your order number and a photo of the issue. We'll make it right.

Some Products Offer a More Flexible Return Policy

A small selection of products that we source and ship directly may include a more generous return window — such as:

• 30-day return eligibility

• Exchanges for unused or unopened items

If a product qualifies for this expanded return option, it will be clearly noted on that product’s page. If no individual return policy is stated, the standard policy above will apply.

What to Do If There’s a Problem

Please email us at support@getthegiftnow.com within 7 days of delivery. Include:

• Your order number

• A brief explanation of the issue

• A photo (if applicable)

We’re here to help — and committed to making it right.